Returns & Exchanges
At ITO EN, we strive to ensure the highest quality for our premium teas and beverages. Due to the perishable nature of our products, we offer returns or replacements on items that are damaged, defective, or incorrect within 30 days of purchase.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your tea or beverage order.
Provide Verification
Attach clear photos of the damaged product and the shipping label to help our quality control team verify the claim.
Receive Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for the next steps.
Refund or Replacement
After processing, we will either ship out a fresh replacement of your favorite blend or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing